Supplying to Air New Zealand

As a large purchaser of goods and services, we want to use our purchasing power for good. We are seeking supplier partners that want to collaborate on managing supply chain risks, minimising harm and generating positive impacts, like ensuring safe labour practices and reducing emissions. Demonstrating a commitment to ethical and sustainable practices is an important part of maintaining the trust of our customers and communities, and it supports the airline's broader commitment to environmental and social responsibility in our supply chain. Our Supplier Code of Conduct sets out our minimum supplier standards to achieve this. 

Any direct supplier, including their parent, subsidiaries, affiliates, and subcontractors, providing goods and/or services to the Air New Zealand Group.

Suppliers will be responsible for communicating the Supplier Code of Conduct standards to their teams and subcontractors, and taking steps to resolve any known instances of non-conformance. Suppliers may comply by operating their own aligned code of conduct and supply chain due diligence.

Commitment to our Supplier Code of Conduct is part of doing business with us. This commitment is captured in our supply agreements and is further affirmed by the supplier when completing onboarding in our supplier portal (Ivalua).

We know that each business will be at a different stage of their sustainability journey and that issues may arise from time to time. That is okay; we simply ask our suppliers to maintain an open and honest dialogue with us. If issues arise, Air New Zealand will work constructively with suppliers to identify how to resolve these.

Working with suppliers to address any issues identified is our preferred course of action. However, if a supplier is unable or unwilling to make the necessary improvements to comply with our Supplier Code of Conduct, Air New Zealand reserves the right to exercise termination rights.

• Anti-Bribery and Corruption Policy
• Code of Conduct and Ethics
• Diversity, Equality and Inclusion Policy
• Palm Oil Position Statement
• Sustainability Policy

View the policies, and find out more about our approach to sustainability, including our Sustainability Framework.

We encourage any of our suppliers and anyone who works for them to report any actual or suspected breaches of our Supplier Code of Conduct through your Air New Zealand business partner or the confidential Speak Up service.

Concerns through our Speak Up service will be treated with the utmost confidentiality, and Air New Zealand is committed to investigating claims. We prohibit discrimination or retaliation against anyone who reports suspected violations in good faith. 

To raise a concern, you can: 

• Complete the online form (password: airnz)
• Call 0800 477 325 (New Zealand) or +64 3 546 2307 (all other locations)

Commitment to our Supplier Code of Conduct is part of doing business with us. Suppliers may comply with our standards by operating their own aligned code of conduct, policies and practices. However, we ask that suppliers affirm their commitment to meeting these standards by agreeing to our Supplier Code of Conduct.