Airpoints™ programme fee chart
| Fee description | Fee if paid via service centre (per person) | Fee if paid online (per person) |
|---|---|---|
| Adding a non-Airpoints™ household member to your register (per person added) | NZD $25/A25 | NZD $25/A25 |
| Adding an Airpoints member to your register (per person added) | No fee | No fee |
| Removal of a giftee from your register | No fee | No fee |
| Air New Zealand booking - New Zealand domestic (per one-way journey) | NZD $30/A30 | No fee |
| Air New Zealand booking - Short haul1 (per one-way journey) | NZD $35/A35 | No fee |
| Air New Zealand booking - International long haul (per one-way journey) | NZD $60/A60 | No fee |
| Upgrade request (per sector) | NZD $25/A25 | No fee |
| Star Alliance and partner airlines booking (per booking) | NZD $100/A100 | No fee |
| Star Alliance Round the World ticket (per booking) | NZD $120/A120 | No fee if changing on Star Alliance website |
| Non-air rewards (per product booked) | NZD $25/A25 | No fee |
| Change fee2 - Air New Zealand – New Zealand domestic | NZD $30 | No fee |
| Change fee2 - Air New Zealand International short haul | NZD $35 | No fee |
| Change fee2 - Air New Zealand International long haul | NZD $60 | No fee |
| Change fee2 - Star Alliance and partner airlines (per booking) | NZD $60 | Not available online |
| Change fee2 - Star Alliance Round the World ticket (per booking) | No fee | No fee if changing on Star Alliance website |
| Cancellation - Air New Zealand (New Zealand domestic and international) | According to the applicable fare rules | According to the applicable fare rules |
| Cancellation - Star Alliance and partner airlines (per booking) | NZD $100/A100 | Not available online |
Transactional service fees
Adding a non-Airpoints™ household member to your register (per person added)
NZD $25/A25
NZD $25/A25
Adding an Airpoints member to your register (per person added)
No fee
No fee
Removal of a giftee from your register
No fee
No fee
Air New Zealand booking - New Zealand domestic
(per one-way journey)
NZD $30/A30
No fee
Air New Zealand booking - Short haul1
(per one-way journey)
NZD $35/A35
No fee
Air New Zealand booking - International long haul
(per one-way journey)
NZD $60/A60
No fee
Upgrade request (per sector)
NZD $25/A25
No fee
Star Alliance and partner airlines booking
(per booking)
NZD $100/A100
No fee
Star Alliance Round the World ticket (per booking)
NZD $120/A120
No fee if changing on Star Alliance website
Non-air rewards (per product booked)
NZD $25/A25
No fee
Change fee2 - Air New Zealand – New Zealand domestic
NZD $30
No fee
Change fee2 - Air New Zealand International short haul
NZD $35
No fee
Change fee2 - Air New Zealand International long haul
NZD $60
No fee
Change fee2 - Star Alliance and partner airlines
(per booking)
NZD $60
Not available online
Change fee2 - Star Alliance Round the World ticket (per booking)
No fee
No fee if changing on Star Alliance website
Cancellation - Air New Zealand (New Zealand domestic and international)
According to the applicable fare rules
According to the applicable fare rules
Cancellation - Star Alliance and partner airlines (per booking)
NZD $100/A100
Not available online
For more information on service fees, please refer to the Airpoints terms and conditions.
* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).
1 Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Tonga and Samoa.
2 Change fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.
| Fee description | Fee if paid via service centre (per person) | Fee if paid online (per person) |
|---|---|---|
| Change of country of residence3 | No fee | No fee |
| Request posted statement | No fee | Print for free from your Airpoints online account |
Other fees
Change of country of residence3
No fee
No fee
Request posted statement
No fee
Print for free from your Airpoints online account
3 If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or A25.
Note: See the Lost or stolen Airpoints card page for more information on requesting a replacement card.
Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where fees are charged according to applicable fare rules, they may be paid only in cash.
^ Programme fee chart for members residing in Australia (please note you will be redirected to the Air New Zealand Australian storefront).